Alpha Rae

  • Counselor-Case Manager (15439)

    Job Locations US-IN-Indianapolis
    Posted Date 2 months ago(8/5/2019 3:47 PM)
    # of Openings
    Length of Assignment
    Varies (Potential Temp to Perm)
    Working Hours
    Monday - Friday
    Pay Rate
    Area of City
  • Overview

    Work hours are M-F: Variable between 7:30AM-4:30PM and 8:00AM-5:00PM


    • Develop working relationships with customers and monitor engagement and progress.
    • Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.
    • Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.
    • Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).
    • Follow up with customers to ensure that their needs are met and questions and concerns are resolved.
    • Interact with other team members to provide expertise and assistance in resolving participant issues.
    • Maintain accurate and timely case notes on all customer contacts and document activities.
    • Share information about outreach and engagement efforts with project staff.
    • Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.
    • Perform other duties as may be assigned by leadership.



    • Bachelor's degree required; equivalent years of experience in lieu of degree. 
    • 2 years of relevant experience required. 
    • Knowledge of federal, state, and local policies related to benefits and social programs and procedures sufficient to serve as a technical authority to implement and counsel on the program. 
    • Skill in fact-finding and investigative techniques to gather factual information and to determine the appropriate treatment of matters as they apply to moderately complex benefits and issues. 
    • Ability to communicate effectively, perform advisory services for specific requests, conduct interviews and motivate customers to use benefits and services immediately available. 
    • Knowledge of medical terminology (preferred)
    • Capacity to be a self-starter and thrive in a fast-paced environment. 
    • Excellent client-ready and client facilitation skills. 
    • Excellent oral and written communication skills. 
    • Physical Requirements: Ability to lift or transport items up to 30 lbs., Ability to sit up to 80% of the time and stand up to 20% of the time, Ability to travel up to 30% of time, Use of personal vehicle for job duties, Work is performed in an office environment with medium noise level. 


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