Work hours are M-F: Variable between 7:30AM-4:30PM and 8:00AM-5:00PM
Develop working relationships with customers and monitor engagement and progress.
Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.
Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.
Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).
Follow up with customers to ensure that their needs are met and questions and concerns are resolved.
Interact with other team members to provide expertise and assistance in resolving participant issues.
Maintain accurate and timely case notes on all customer contacts and document activities.
Share information about outreach and engagement efforts with project staff.
Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.
Perform other duties as may be assigned by leadership.
Bachelor's degree required; equivalent years of experience in lieu of degree.
2 years of relevant experience required.
Knowledge of federal, state, and local policies related to benefits and social programs and procedures sufficient to serve as a technical authority to implement and counsel on the program.
Skill in fact-finding and investigative techniques to gather factual information and to determine the appropriate treatment of matters as they apply to moderately complex benefits and issues.
Ability to communicate effectively, perform advisory services for specific requests, conduct interviews and motivate customers to use benefits and services immediately available.
Knowledge of medical terminology (preferred)
Capacity to be a self-starter and thrive in a fast-paced environment.
Excellent client-ready and client facilitation skills.
Excellent oral and written communication skills.
Physical Requirements: Ability to lift or transport items up to 30 lbs., Ability to sit up to 80% of the time and stand up to 20% of the time, Ability to travel up to 30% of time, Use of personal vehicle for job duties, Work is performed in an office environment with medium noise level.