The general purpose of this position is to perform a variety of tasks in this call center enviroment that include, auditing, control and public assistance duties relative to the preparation, payment and collection of various state taxes in an efficient and effective manner with the highest level of customer focus and accuracy.
Employee works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana through continuous, innovative methods to increase accuracy, efficiency and productivity in all areas of departmental operations and tax administration.
Provides customer service to taxpayers in person, by telephone or in writing, (correspondence,e-mail and INTax Mail Center) advising, instructing and furnishing information pertaining to the various tax types (sales, withholding, income, county innkeepers, food and beverage, motor vehicle, corporation and special taxes) administered and collected by the State Revenue Department
Interprets and applies State and Federal tax laws, rules and regulations in identifying and resolving technical tax problems
Completes desk examinations on various Department of Revenue tax returns
Performs account and financial maintenance which may result in creating and/or canceling liabilities, transferring payments, establishing payment arrangements, set and release holds on liabilities, and contacts taxpayers concerning errors, delinquencies or overpayments in RPS and other related systems
Verfies payments, credits and deductions claimed on various tax returns in RPS and other related systems
Computes and issues refunds or billings due to underpayment or nonpayment of taxes in RPS and other related systems
Compares State information in RPS and other related systems to assure accuracy of the State return
Computes and assess penalty and interest due on delinquent taxes and/or registration in RPS and other related systems
Completes refund tracer request in RPS
Quietus erroneous refund checks in RPS
Processes payments in RPS and other related systems for a variety of tax types, electronically utilizing the E-Pay system or through incoming mail
Reviews and post suspended tax returns for various tax types to allow or disallow refund requests in RPS
Reviews and releases processing review items to allow or disallow refund requests in RPS
Serves as a liaison between Department of Revenue and other state agencies answering technical sales tax questions and state refund offsets
Performs related duties as assigned
Ability to provide non-technical and technical customer service in person, in writing or by telephone
Ability to communicate both orally and in writing using correct grammar, spelling and punctuation
Ability to apply and understand ethics and confidentiality laws
Ability to discuss and settle tax matters in a tactful and responsive manner with taxpayers
May have the need to periodically lift/carry/move objects/boxes weighing up to 20 pounds; as well as to stoop and/or bend to perform light filing tasks as needed.