Working under the direction of the Customer Support & Billing Manager, incumbent acts as the liaison for the customer Agency. Incumbent should be able to effectively handle customer issues, complaints and inquiries while keeping customer satisfaction at the core of every decision and behavior. The incumbent is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with the Agency's safety rules and operating regulations, policies and procedures as well as federal, state, and local regulations.
Additional duties as assigned