Alpha Rae

  • Workforce Administration Specialist (56455)

    Job Locations US-IN-Indianapolis
    Posted Date 1 month ago(11/7/2018 4:22 PM)
    ID
    2018-3069
    # of Openings
    1
    Category
    Administrative/Clerical
    Length of Assignment
    6+ Months (Potential Extension)
    Working Hours
    8:00AM - 4:30PM
    Pay Rate
    $20/hr
    Area of City
    Downtown Indianapolis (46204)
  • Responsibilities

    • This person will serve as a workforce administration specialist and will be required to manage the functionality of Genesys systems including IC Business Manager and Optimizer for a contact center.
    • This position will also be responsible for building and delivering contact center service level reporting.

    Qualifications

     

    • Bachelor's Degree Required
    • Minimum of 3 years of experience in workforce administration to include forecasting, scheduling and benefit time administration with either Genesys or similar software.
    • Other software experience should include the Office suite including advanced use of Excel, SharePoint and Crystal.
    • Writing and/or reporting sample(s) should be provided.
    • Experience utilizing Quality Manager within ICBM and/or C-Sat is a plus.

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