MUST BE WILLING TO WORK ONLY A 6 MONTH ASSIGNMENT - IF SELECTED FOR AN INTERVIEW CLIENT WILL CONFIRM YOUR WILLINGNESS TO ONLY WORK 6 MONTH ASSIGNMENT
Representative is responsible for assisting customers in a multimedia environment. Work involves an in depth understanding of plan provisions and laws governing the system, including those dealing with, among others: computation of retirement, disability and survivor benefits; wage and contribution reporting requirements, and systems. It is expected the representative will adhere to and comply with all customer contact standards, call standards and call quality metrics.
This position requires a broad knowledge of pension benefits as well as a general knowledge of every aspect of the Systems’ operations, ability to coordinate with others within the organization both verbally and in writing to resolve member and employer issues. The position will require strong interpersonal skills to create positive work relationships. The primary duties of this position include, but are not limited to the following: