Must be available to start on Monday, January 22, 2018 and be able to work M-F 8AM-5PM during training. 

Upon completion of training must be available to work 10/10:30AM - 7PM.  Professional dress is required.

• Answer calls and respond to emails
• Handle customer inquiries both via telephone and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Other job duties assigned as necessary

• High school diploma or equivalent
• Bilingual - Spanish and English
• Must be computer-savvy with ability to pick up on new software and systems
• Excellent customer service skills
• Previous call center experience (a plus)
• Knowledge of customer service principles and practices
• Good data entry and typing skills
• Excellent attendance record