Alpha Rae

  • Bilingual Call Center Customer Service Representative (2569)

    Job Locations US-IN-Indianapolis
    Posted Date 4 months ago(1/4/2018 2:34 PM)
    ID
    2018-2569
    # of Openings
    5
    Category
    Administrative/Clerical
    Length of Assignment
    Varies
    Working Hours
    Training Hours: M-F 8AM-5PM; After Training: 10/10:30AM-7PM
    Pay Rate
    $11.50/hr
    Area of City
    Downtown Indianapolis (46204)
  • Overview

    Must be available to start on Monday, January 22, 2018 and be able to work M-F 8AM-5PM during training. 

     

    Upon completion of training must be available to work 10/10:30AM - 7PM.  Professional dress is required.

     

     

    Responsibilities

     

    • Answer calls and respond to emails
    • Handle customer inquiries both via telephone and by email
    • Research required information using available resources
    • Manage and resolve customer complaints
    • Process orders, forms and applications
    • Identify and escalate priority issues
    • Route calls to appropriate resource
    • Follow up customer calls where necessary
    • Other job duties assigned as necessary

    Qualifications

     

     

    • High school diploma or equivalent
    • Bilingual - Spanish and English
    • Must be computer-savvy with ability to pick up on new software and systems
    • Excellent customer service skills
    • Previous call center experience (a plus)
    • Knowledge of customer service principles and practices
    • Good data entry and typing skills
    • Excellent attendance record

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