Alpha Rae

  • Collections CSR/Switchboard Operator (2217)

    Job Locations US-OH-Columbus
    Posted Date 3 months ago(2/2/2018 9:21 AM)
    ID
    2018-2564
    # of Openings
    5
    Category
    Administrative/Clerical
    Length of Assignment
    Thru 5/31/18
    Working Hours
    Monday - Friday 8:00AM-5:00PM
    Pay Rate
    DOE
    Area of City
    43215
  • Overview

    This position is located in the Collections Enforcement section and will be answering incoming calls for the Tax Offset line to assist with increased number of incoming calls during tax season.

    Responsibilities

     

    • Use multi-line phone system to answer incoming calls from tax offset line
    • Will use collections software  system to answer general questions about a callers account (e.g., What the account is for, Why was it offset, Current balance)
    • For all other questions will transfer calls to in-house collections staff, appropriate Special Counsel or Third Party Vendor
    • Hours are 8-5, Monday through Friday
    • Timeliness is essential and absences must be kept to a minimum
    • Performs any combination of following or like clerical support tasks: opens, timestamps, sorts & distributes mail;
    • Provide basic/routine information to & resolve basic/routine complaints from internal & external customers in response to inquiries,

    Qualifications

     

    • Previous clerical and/or administrative experience
    • Tax related customer service experience (preferred)
    • Ability to multitask
    • Ability to provide excellent customer service

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