Alpha Rae

Customer Service Assistant 2 (2012)

US-OH-Columbus
1 month ago
ID
2017-2459
# of Openings
1
Category
Customer Service/Support
Length of Assignment
Thru 12/29/17
Working Hours
Monday - Friday 8am-5pm
Pay Rate
DOE
Area of City
43228

Responsibilities

  • Responds to inquiries, requests for information &/or complaints as they pertain in a given situation & independently determines appropriate action for resolution within Division: explains various divisional programs of EOD (e.g., Affirmative Action/Equal Employment Opportunity, Business Certification, Construction Compliance, Minority Affairs, & Research & Reporting) to visitors

  • Researches programming activities to obtain information to respond to inquiries; receives & responds to inquiries for information & facilitates delivery of inquiries to appropriate program manager;

  • Assists in development of promotional materials in conjunction with Outreach Coordinator, if requested; maintains division website as needed; responds to sensitive calls from government officials & customers

  • Operates personal computer: enters & maintains data; creates reports, correspondence & other routine documents (e.g., charts, graphs, forms, mail-merged forms); researches information using internet & other resources; retrieves data to verify information or give status of file/case; schedules meetings & conference rooms; sends & responds to emails.

  • Performs clerical support tasks: updates & maintains filing system (e.g., makes new file folders, files correspondence in appropriate file folders, assures that files are filed in alphabetical order); enters data into database; answers & screens incoming calls, takes messages, & directs calls to appropriate parties, as needed; assists customers with navigation of websites; greets customers & guests in order to determine nature & purpose of visit, & direct them appropriately; opens, logs & distributes incoming mail; operates & maintains office machines (e.g., photocopiers, scanners, facsimile machines, phones); inventories & stocks office supplies; manages equipment storage room, (e.g., checks out shared equipment & follows up on equipment that is not returned as scheduled); submits & coordinates building work orders for office; completes routine forms, as needed.

Qualifications

 

  • Knowledge of office practices & procedures; public relations; customer service techniques; agency policies & procedures relating to EEO*; federal &/or state laws, rules, policies &/or procedures applicable to inquiries, complaints &/or transactions being processed;*

     

  • Skill in operation of personal computer & associated hardware/software (e.g., Microsoft Office Word, Excel, Access, & PowerPoint), office equipment (e.g., fax machine, photocopier) & use of Internet.

     

  • Ability to apply laws, rules, policies &/or procedures applicable to routine & non-routine inquiries, requests, complaints &/or transactions involving variety of variables within familiar context; greet public, answer telephone & handle face-to-face contact; respond to sensitive inquiries from government officials & customers. 

  • Proofread written materials, recognize errors, & make corrections; 

  • Handle multiple tasks;

  • Complete routine forms

  • Cooperate with co-workers on group projects;

  • Deal with several variables & determine appropriate course of action;

  • Maintain accurate records & confidential files;

  • Maintain a valid driver’s license.

    *development after employment

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