Responds to inquiries, requests for information &/or complaints as they pertain in a given situation & independently determines appropriate action for resolution within Division: explains various divisional programs of EOD (e.g., Affirmative Action/Equal Employment Opportunity, Business Certification, Construction Compliance, Minority Affairs, & Research & Reporting) to visitors
Researches programming activities to obtain information to respond to inquiries; receives & responds to inquiries for information & facilitates delivery of inquiries to appropriate program manager;
Assists in development of promotional materials in conjunction with Outreach Coordinator, if requested; maintains division website as needed; responds to sensitive calls from government officials & customers
Operates personal computer: enters & maintains data; creates reports, correspondence & other routine documents (e.g., charts, graphs, forms, mail-merged forms); researches information using internet & other resources; retrieves data to verify information or give status of file/case; schedules meetings & conference rooms; sends & responds to emails.
Performs clerical support tasks: updates & maintains filing system (e.g., makes new file folders, files correspondence in appropriate file folders, assures that files are filed in alphabetical order); enters data into database; answers & screens incoming calls, takes messages, & directs calls to appropriate parties, as needed; assists customers with navigation of websites; greets customers & guests in order to determine nature & purpose of visit, & direct them appropriately; opens, logs & distributes incoming mail; operates & maintains office machines (e.g., photocopiers, scanners, facsimile machines, phones); inventories & stocks office supplies; manages equipment storage room, (e.g., checks out shared equipment & follows up on equipment that is not returned as scheduled); submits & coordinates building work orders for office; completes routine forms, as needed.
Knowledge of office practices & procedures; public relations; customer service techniques; agency policies & procedures relating to EEO*; federal &/or state laws, rules, policies &/or procedures applicable to inquiries, complaints &/or transactions being processed;*
Skill in operation of personal computer & associated hardware/software (e.g., Microsoft Office Word, Excel, Access, & PowerPoint), office equipment (e.g., fax machine, photocopier) & use of Internet.
Ability to apply laws, rules, policies &/or procedures applicable to routine & non-routine inquiries, requests, complaints &/or transactions involving variety of variables within familiar context; greet public, answer telephone & handle face-to-face contact; respond to sensitive inquiries from government officials & customers.
Proofread written materials, recognize errors, & make corrections;
Handle multiple tasks;
Complete routine forms
Cooperate with co-workers on group projects;
Deal with several variables & determine appropriate course of action;
Maintain accurate records & confidential files;
Maintain a valid driver’s license.*development after employment