Alpha Rae

Bilingual Call Center Customer Service Representative (2432)

US-IN-Indianapolis
3 months ago
ID
2017-2432
# of Openings
10
Category
Administrative/Clerical
Length of Assignment
Varies
Working Hours
Training Hours: M-F 8AM-5PM; After Training: 10AM-7PM
Pay Rate
$11.50/hr
Area of City
Downtown Indianapolis (46204)

Overview

Must be available to work M-F 8AM-5PM during training.  Upon completion of training must be available to work 10AM - 7PM.  Professional dress is required.

 

 

Responsibilities

 

  • Answer calls and respond to emails
  • Handle customer inquiries both via telephone and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Other job duties assigned as necessary

Qualifications

 

 

  • High school diploma or equivalent
  • Bilingual - Spanish and English
  • Must be computer-savvy with ability to pick up on new software and systems
  • Excellent customer service skills
  • Previous call center experience (a plus)
  • Knowledge of customer service principles and practices
  • Good data entry and typing skills
  • Excellent attendance record

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