Alpha Rae

Phone Desk Adjuster/Claims Examiner (14270)

US-MT-Kalispell
3 weeks ago
ID
2017-2367
# of Openings
20
Category
Administrative/Clerical
Length of Assignment
4 Weeks
Working Hours
8am-5pm
Pay Rate
$20.68/hr
Area of City
59901

Overview

MUST BE AVAILABLE TO START WORKING ON MONDAY, SETPEMBER 11 and

Shifts may vary between the hours of 8am-8pm.  Must be available to work any shift between 8am-8pm Monday-Sunday.  OT will be required.

 

This position is responsible for managing the life of the claim and communicating with clients, vendors, insurance agents and customers. The colleague will review and analyze documentation, process claims, write letters and issue payments for property claims. In addition, this position cross-trains within the department to ensure full knowledge and ability to service all claims customers. 

Responsibilities

  • Utilizes effective communication daily
  • Carefully manage the claims negotiation process with customers
  • Explains coverage of loss, assists policyholders with itemization of damages
  • Make decisions on coverage and perform analysis of coverage-related issues to expedite the settlement and payment of claims
  • Apply appropriate reserves
  • Evaluate and pay claims within designated authority level
  • Claims Under $15k, average claim $7500
  • Determine and document the potential for subrogation and refer claims for subrogation
  • Incrementally increase productivity without jeopardizing quality
  • Engage, monitor and manage vendors
  • Work with other teams as necessary, to ensure that relevant information is shared as required and the appropriate actions are taken to meet clients’ needs
  • Present a professional appearance and a positive attitude
  • Mandatory catastrophe (CAT) duty 

Qualifications

 

 

  • Ability to deliver results in a fast passed environment
  • Commitment to continuous improvement
  • Work well under moderate supervision but also recognize the importance of working as a team
  • Willingness to take advantage of growth opportunities within a global company
  • Desire and commitment to grow your career
  • Ability to make decisions under pressure

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